At Buy Better, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or eligible product for exchange, we're here to help.
1. Exchange Eligibility
You may request an exchange if:
- You received the wrong item.
- The item is damaged or defective upon delivery.
- The exchange request is made within 7 days of receiving your order.
- The product is unused, in its original condition, and in its original packaging.
2. Non-Exchangeable Items
We cannot accept exchanges for:
- Used or damaged products (unless damaged upon delivery).
- Products without their original packaging or opened packaging product.
- Products marked as non-exchangeable or final sale.
3. Exchange Process
To request an exchange:
- Contact our customer support with your order number and the reason for the exchange.
- If requested, provide photos of the product.
- Once your request is approved, we will provide instructions for returning the item.
- After receiving and inspecting the returned product, we will dispatch the replacement, subject to availability.
4. Shipping Charges
- If the exchange is due to our error (wrong, damaged, or defective item), Buy Better will cover the shipping costs.
- For other approved exchanges, the customer may be responsible for the shipping charges.
5. Product Availability
Exchanges are subject to stock availability. If the requested replacement is unavailable, we may offer an alternative product or a refund in accordance with our Return & Refund Policy.
6. Contact Us
If you have any questions or would like to request an exchange, please contact us through the contact information provided on our website. We're happy to assist you.