At Buy Better, we understand that plans can change. Please review our order cancellation policy below.
1. Cancelling an Order
- Orders may be cancelled before they are processed or shipped.
- To request a cancellation, please contact our customer support as soon as possible with your order number through WhatsApp.
2. Orders Already Shipped
Once an order has been shipped, it cannot be cancelled. If you no longer want the item, you may request a return or exchange in accordance with our Return & Refund Policy.
3. Cancellation by Buy Better
We reserve the right to cancel an order if:
- The product is out of stock.
- Incorrect pricing or product information was displayed.
- We are unable to verify the order details.
- Fraudulent or suspicious activity is suspected.
If we cancel your order after payment has been received, you will receive a full refund.
4. Refunds for Cancelled Orders
If your cancellation request is approved before shipment:
- Prepaid orders will be refunded using the original payment method where applicable.
- Refunds may take several business days to process, depending on your payment provider or bank.
5. Contact Us
If you need to cancel your order or have any questions, please contact us through the contact information provided on our website. We will do our best to assist you.