At Buy Better, we want you to shop with confidence. If you're not satisfied with your purchase, we're here to help.
1. Return Eligibility
You may request a return or exchange if:
- The item is damaged, defective, or incorrect.
- The request is made within 7 days of receiving your order.
- The product is unused, in its original condition, unopened and in its original packaging.
2. Non-Returnable Items
We do not accept returns for:
- Products that have been used or damaged after delivery.
- Items returned without their original packaging or opened packaging.
- Products marked as non-returnable or final sale.
3. Return Process
To request a return or exchange:
- Contact our customer support with your order number and reason for the request.
- If approved, we'll provide instructions for the return.
- Once the returned item is received and inspected, we will notify you of the outcome.
4. Refunds
If your return is approved:
- Refunds will be processed using the original payment method where applicable.
- For Cash on Delivery (COD) orders, refunds will be issued through a mutually agreed method.
- Refunds may take several business days to be completed, depending on the payment provider or bank.
5. Exchanges
If you received a damaged, defective, or incorrect item, we will arrange a replacement or exchange, subject to product availability.
6. Shipping Costs
- If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost.
- If the return is for any other eligible reason, the customer may be responsible for the return shipping charges.
7. Contact Us
If you have any questions or wish to request a return, please contact us through the contact information provided on our website. We will be happy to assist you.